Frequently Asked Questions
Everything you need to know about your HOIST Fitness equipment.
What is the typical lead time for shipping?
Standard residential orders typically ship within 5-7 business days. For larger strength systems and commercial equipment, delivery may take 2-3 weeks depending on your location and selected installation services.
Do you offer professional assembly and installation?
Yes, we offer professional 'White Glove' delivery and installation for an additional fee. Our certified technicians will deliver, assemble, and test your equipment in the room of your choice.
What is the warranty coverage on HOIST products?
HOIST Fitness products are backed by an industry-leading warranty. This generally includes a lifetime warranty on the frame for home use, and specific coverage periods for moving parts, cables, and upholstery.
Can I return my equipment if I am not satisfied?
We offer a 30-day return policy on most items. Products must be in original packaging and like-new condition. Please note that return shipping costs and a restocking fee may apply.
Do you offer financing options for large purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to build your dream home gym now and pay over time.
How do I maintain my fitness equipment?
We recommend wiping down upholstery after every use with a damp cloth and mild soap. Regularly check cables for wear and ensure all bolts are tightened to maintain the safety and longevity of your machine.